Terms of service

OVERVIEW

Welcome to Properly HER! The terms "we", "us" and "our" refer to Properly HER. Properly HER operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Properly HER is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced here (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy (https://properlyher.com/policies/privacy-policy). If you do not agree, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including browsing our store or purchasing products, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to accurately represent our products. However, colors or product appearance may differ from how they appear on your screen due to your device and its settings.

We do not warrant that the appearance or quality of any product will meet your expectations or be the same as depicted in our store.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - PRODUCT USE
Our sculptwear is designed to provide temporary smoothing and shaping while worn. It is not a medical device and is not intended to cause weight loss or permanent changes to the body. Results vary by body type, fit, and garment. If you have a medical condition, are pregnant, or are recovering from surgery, please consult a healthcare provider before wearing compression garments.

SECTION 4 - ORDERS
When you place an order, you are making an offer to purchase. Properly HER reserves the right to accept or decline your order for any reason. Your order is not accepted until Properly HER confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting. If we do not accept, change, or cancel an order, we will attempt to notify you using the contact information provided at the time of purchase.

All sales are final. We do not accept returns or exchanges for sizing, fit, or change of mind. Items that arrive damaged, defective, or incorrect are handled according to our Refund Policy (https://properlyher.com/policies/refund-policy). Please review the size guide on each product page before ordering.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 5 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be shown in your order confirmation email. Unless otherwise stated, posted prices do not include applicable taxes or shipping charges, which are shown at checkout. Import duties on orders shipped within the United States are covered by Properly HER, as described in our Shipping Policy.

We may offer promotions from time to time that are governed by separate terms. If there is a conflict between promotion terms and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information, and to promptly update it so we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are authorized to use that payment method, (iii) charges incurred by you will be honored by your payment provider, and (iv) you will pay charges incurred at the posted prices, including shipping and applicable taxes.

SECTION 6 - SHIPPING AND DELIVERY
Delivery times are estimates and are not guaranteed. Delays may occur due to carriers, weather, customs processing, or events outside our control. If your order cannot ship within the time stated at checkout, we will notify you by email with an updated shipping date, and you may cancel for a full refund. Please see our Shipping Policy for full details.

SECTION 7 - INTELLECTUAL PROPERTY
Our Services, including all brand names, text, images, graphics, product reviews, video, and design, are owned by Properly HER, its affiliates or licensors and are protected by U.S. and international intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent. All rights not expressly granted are reserved by Properly HER.

Properly HER's name, logos, product names, designs, and slogans may not be used without our prior written permission. Shopify's name, logo, and related marks are trademarks of Shopify. All other names and marks belong to their respective owners.

SECTION 8 - OPTIONAL TOOLS
You may be given access to tools offered by third parties, which we do not monitor or control. These tools are provided "as is" and "as available" without warranties or endorsement. Your use of them is at your own risk, and you should review the terms of the third-party provider.

New features or tools added to the Services in the future are also subject to these Terms.

SECTION 9 - THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for their content or accuracy, and you access them at your own risk. We are not liable for any harm related to your use of third-party websites, products, or services. Questions or complaints about third-party products should be directed to that third party.

SECTION 10 - RELATIONSHIP WITH SHOPIFY
Properly HER is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Properly HER. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Properly HER, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Properly HER.

SECTION 11 - PRIVACY POLICY
All personal information we collect is subject to our Privacy Policy (https://properlyher.com/policies/privacy-policy), and certain information may be subject to Shopify's Privacy Policy. Because the Services are hosted by Shopify, information you submit will be shared with Shopify and third parties that may be located in other countries in order to provide services to you.

SECTION 12 - FEEDBACK
If you submit ideas, suggestions, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and display that Feedback for any purpose, including commercial use.

You represent that you own or have rights to your Feedback, that you have disclosed any compensation received for it, and that it complies with these Terms. We have no obligation to keep Feedback confidential, pay for it, or respond to it. We may remove Feedback we find unlawful, offensive, or in violation of these Terms.

Your Feedback must not violate anyone's rights, contain unlawful or abusive content, or include malware. You may not use a false email address or pretend to be someone else. You are solely responsible for your Feedback.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
Information on the Services may occasionally contain errors relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct errors and to update information or cancel orders if information is inaccurate, at any time and without prior notice, including after you have submitted an order.

SECTION 14 - PROHIBITED USES
You may use the Services for lawful purposes only. You may not use them: (a) for any unlawful or malicious purpose; (b) to violate any law or regulation; (c) to infringe on intellectual property rights; (d) to harass, abuse, defame, or harm any person; (e) to transmit false or misleading information; (f) to send spam or unsolicited promotions; (g) to impersonate any person or entity; or (h) in any way that restricts others' use of the Services or may harm Properly HER, Shopify, or other users.

You also agree not to: (a) upload viruses or malicious code; (b) copy, resell, or exploit any part of the Services; (c) collect others' personal information; (d) phish or pretext; (e) use robots, scrapers, AI agents, or automated tools to access the Services; or (f) bypass security features. We may suspend or terminate your access at any time if you violate these Terms.

SECTION 15 - AGENTS
"Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of a person or entity without direct supervision. No Agent may access or use the Services unless it clearly identifies itself as an Agent in its requests, does not hide that it is automated, answers truthfully if asked whether it is human, and does not bypass any measure we use to limit Agent access. We may limit or block Agent access at any time.

SECTION 16 - TERMINATION
We may terminate these Terms or your access to the Services at any time without notice. You remain liable for all amounts due up to the date of termination. Sections that by their nature should survive termination will continue to apply.

SECTION 17 - DISCLAIMER OF WARRANTIES
Information on the Services is provided for general information purposes only, and any reliance on it is at your own risk.

EXCEPT AS EXPRESSLY STATED BY PROPERLY HER, THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THESE DISCLAIMERS, SO THEY MAY NOT APPLY TO YOU.

SECTION 18 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, PROPERLY HER, SHOPIFY, AND THEIR AFFILIATES, PARTNERS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THEM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 19 - INDEMNIFICATION
You agree to indemnify and hold harmless Properly HER, Shopify, and our affiliates, partners, officers, employees, agents, contractors, and licensors from any claims, losses, or damages, including reasonable attorneys' fees, arising from (1) your breach of these Terms, (2) your violation of any law or third-party rights, or (3) your use of the Services.

SECTION 20 - SEVERABILITY
If any part of these Terms is found unlawful or unenforceable, it will be enforced to the fullest extent permitted by law, and the remaining provisions will stay in full effect.

SECTION 21 - WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms is not a waiver of that right. These Terms and any policies posted on this site make up the entire agreement between you and us and replace any prior agreements or communications. Any ambiguities will not be interpreted against the drafting party.

SECTION 22 - ASSIGNMENT
You may not transfer or assign these Terms without our prior written consent. We may transfer or assign these Terms without notice to you.

SECTION 23 - GOVERNING LAW
These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles. You and Properly HER consent to venue and personal jurisdiction in the state and federal courts located in Bexar County, Texas.

SECTION 24 - HEADINGS
Headings are for convenience only and do not affect the meaning of these Terms.

SECTION 25 - CHANGES TO TERMS OF SERVICE
You can review the current version of these Terms at any time on this page. We may update or change these Terms by posting changes to our website. We will notify you of material changes as required by law. Your continued use of the Services after changes are posted means you accept them.

SECTION 26 - CONTACT INFORMATION
Questions about these Terms can be sent to support@properlyher.com. We reply within 1–2 business days.

Properly HER
support@properlyher.com
5460 Babcock Road, Suite 120
San Antonio, TX 78240
United States