Everything you need to know before you order. Can't find your answer? Email support@properlyher.com.
Fit & Sizing
How do I choose my size?
Use the size guide on the product page. Our sizes are based on your body measurements, not your clothing size. Measure your waist and hips, plus your bust for the Full-Body Shaper. Full instructions are on our Find Your Proper Fit page.
What if I'm between sizes?
Size up for a more comfortable fit.
Should I size down for more compression?
No. Sizing down makes the garment harder to put on, uncomfortable to wear for long, and more likely to roll. Comfort and correct fit give you a better result than squeezing into a smaller size.
Why does my shapewear look so small?
That's normal. Sculptwear is made from high-stretch fabric and looks tiny before you put it on. It stretches to fit your body.
Can you help me pick a size?
Yes, and we'd love to. Email your waist, hip and bust measurements and the style you're considering to support@properlyher.com before you order.
What do Light and Medium support mean?
Light support smooths and feels comfortable for all-day wear. Medium support gives more shaping and hold. Every product page shows its support level.
Products
Will it help me lose weight?
No. Sculptwear gives temporary smoothing and shaping while you wear it. It does not cause weight loss and it will not permanently change your body. We'd rather tell you the truth than make a sale.
Can I wear it every day?
Yes, our pieces are made for all-day, everyday wear. If you have a medical condition, are pregnant, or are recovering from surgery, please check with your healthcare provider before wearing compression garments.
Will it show under my clothes?
Our pieces are seamless and designed to disappear under fitted clothing. Each product page tells you what it works best under.
How do I care for it?
Hand wash cool. Do not bleach, iron, tumble dry or dry clean. Line dry in the shade. Gentle care keeps the stretch and shaping lasting longer.
Shipping
How long does shipping take?
Orders are prepared within 1–2 business days. After that, Standard Shipping ($4.95) arrives in 10–15 business days and Express Shipping ($12.95) arrives in 5–7 business days.
Do I have to pay customs fees?
No. Import duties are covered by us. You should not be asked to pay anything at delivery. If you are ever contacted about a customs fee, email us before paying.
Do I get tracking?
Yes. Your tracking number is emailed to you as soon as your order ships.
Where do you ship?
We currently ship within the United States only.
Can I change or cancel my order?
Email us within 12 hours of placing your order. After that, your order may already be processing and can't be changed.
Returns
Can I return or exchange for a different size?
All sales are final. For hygiene reasons and because sculptwear fits so closely to the body, we can't accept returns or exchanges for size, fit or change of mind. Please check the size guide before ordering, or email us and we'll help you choose.
What if my item arrives damaged, defective or incorrect?
We'll make it right. Email support@properlyher.com within 2 days of delivery with your order number and clear photos of the item, the issue and the shipping label. Once approved, we'll send a replacement at no cost to you.
About Us
Who is behind the brand?
Properly HER was founded by Sherida Brown in San Antonio, Texas, after her own frustrating search for shapewear that actually lasted all day. Read the full story on our About page.
How can I contact you?
Email support@properlyher.com. We reply within 1–2 business days.