Shipping policy

Processing Time

Orders are prepared within 1–2 business days (Monday–Friday, excluding U.S. holidays). You'll receive a confirmation email once your order ships.

Shipping Options (U.S. only)
Standard Shipping: $4.95
Delivery in 10–15 business days after processing.

Express Shipping (FedEx): $12.95
Delivery in 5–7 business days after processing.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or customs clearance.

Tracking
Every order includes tracking. Your tracking number will be emailed to you once your order ships.

Duties & Customs
Import duties are covered by Properly HER. You should not be asked to pay any customs fees at delivery. If you are ever contacted about a customs fee, please email us at support@properlyher.com before paying.

Shipping Delays
If your order cannot ship within the time stated, we will email you with an updated shipping date. You may choose to wait or cancel your order for a full refund.

Order Changes & Cancellations
Need to change or cancel your order? Email us within 12 hours of placing it. After that, your order may already be processing and cannot be changed.

Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address entered by the customer.

Lost or Missing Packages
If your tracking shows delivered but you haven't received your package, please check with neighbors and your local post office, then contact us within 5 days. We'll work with the carrier to help resolve it.

Questions?
Email support@properlyher.com. We reply within 1–2 business days.